Night one
We find where the water went
Water out first. Then a meter on every wall and floor it reached, and the air movers and dehumidifier go where they’ll do the most.
You’ll haveTomorrow’s visit time, agreed with you
Day two
Back at the time on the plan
We test the same marked spots so the days compare, and move equipment to wherever drying is slowest.
You’ll haveToday’s numbers, and the next visit set
Days three to five
The numbers come down
A visit every day. If one room lags, we tell you why. It’s often a cabinet base or a tiled wall.
You’ll haveEach day’s numbers, room by room
The last visit
Every room reads dry
We go through the final numbers with you, and the fans come out after you’ve seen them.
You’ll haveFinal readings and photos for your claim
After drying
Priced, then booked
What came out and what goes back, with the price. Work starts when you OK it.
You’ll haveRepair days booked around your week
Water damage cleanup and drying, Los AngelesAt your door in 45 minutes. Back every day until it’s dry.
Burst pipe, water heater, overflow or a leak from upstairs? A crew reaches your door within 45 minutes of the end of your call, anywhere from Santa Monica to Downtown and across the Valley.
Still running or dripping?
Call (310) 857-2520A person answers, day or night.
Already stopped?
Request a free visitAdd photos if you have them.
Your first hour
- Now
A person answers and stays on while you close the valve.
- 15 min
Sent a request, or missed us? We call you back.
- 45 min
A crew at your door, timed from the end of your call.
- Visit one
We walk you through the week before the first fan goes on.
While you wait
Until we get there
Do what you safely can, and skip anything that means standing in water near power. Put us on speaker and work down this list. We stay on until the water’s off.
Close the main valve
In a house it’s usually near the front hose bib, where the pipe comes up out of the ground beside the wall. In an apartment, close the valve under the leaking fixture and call your manager. Can’t find either? Tell us what you see and we’ll help you look.
Turn the power off only if you can reach it dry
If water has reached outlets or cords, keep clear. Switch off the breaker for that area only if you can get to the panel without standing in water.
Take photos before you move anything
Wide shots of each room first, then close ones of the ceiling, the floor, the baseboards and anything soaked. Insurers usually ask for them, and they’re hard to take later.
Lift what you can off the floor
Rugs, shoes, cords, boxes and anything with paper in it. Slide foil or plastic lids under furniture legs on wet carpet so the wood stain doesn’t bleed into it.
Stay out from under a sagging ceiling
A ceiling that bulges is holding water. Keep everyone out of that room and leave it for us.
Your week, day by day
Drying usually runs three to five days. We come back every day at a time we set together, and on night one we tell you the day we expect the equipment to go.
A visit every day at the time we set. The fans leave the day your last room is dry.
Before each visit ends, we agree the next time with you, so nobody waits in all day for us. On the last visit we roll the equipment out and lift the tape and runners off your floors.
The crew that comes back tomorrow
LA Water Damage Pros dries out Los Angeles homes and apartment buildings after a leak. We come out the night it happens and come back every day after that until the last room is dry. One company and one phone number for the whole job.
- Who answers
- A person, day or night. Tell them what you see and they’ll tell you what to do first.
- What comes on night one
- Extraction gear, air movers, dehumidifiers, a thermal camera and moisture meters, plus runners and shoe covers for your floors.
- Who comes back
- We do, every day, at a time we agree with you before we leave.
- Where we’re from
- Los Angeles. We work in the city’s apartment buildings and houses, from downtown lofts to Valley ranches.
From the first night to the last repair
Leaks and floods first. Sewage, mold, your belongings and the repairs after drying are on the list too.
Restorers sort water into category 1, 2 and 3: clean, gray and sewage. The category decides what can dry in place and what gets removed.
The leak itself is a plumber’s job and billed separately. Once it’s stopped, we dry everything it reached.
Leak from the unit upstairs?
In a courtyard building or a converted downtown loft, water follows the pipes down and often shows up in a ceiling below before anyone upstairs notices. We start drying your unit the night you call and keep one record of the job that both sides can use.
With your OK, both owners or their managers get the same photos and moisture readings, with the cause noted as we found it. Both insurers work from one set of notes.
Whose place is it?
I rent it
Call us yourself. We come out, find where the water went and send the same photos and numbers to your landlord or manager. They approve the drying, and we can phone them while we’re there.
I own it
We start in your unit, then check the ceiling and walls you share with the unit above. If the leak started upstairs, our notes say so.
I manage it
One call and we check the units below and beside the leak. In a converted loft we set access and shutoffs with your building engineer first. Each unit gets its own page of numbers, and you get every page together.
What it costs to find out
You see every price before the work it covers, and you decide whether we go ahead.
Visit one is free.
We find where the water went and tell you what it needs. You owe nothing for that visit, whatever you decide.
Stopping the water comes first.
If the water’s still moving when we arrive, we explain the extraction and agree it with you on the spot. Everything after that goes on the plan with its price, usually on the first visit, and waits for your OK.
Insurance usually leaves you the deductible.
In most cases we bill your insurer directly. You pay your deductible plus anything your policy excludes. Coverage is your insurer’s decision.
What changes the total
Whether the water was clean, gray or sewage, how far it spread, what gets removed, how many days drying takes, and whether belongings need moving.
Paying without insurance?
We can set up monthly payments on visit one, before any paid work starts.
Call (310) 857-252045 minutes from your call
We time it from the end of your call, across central LA, the Westside and the Valley. We take jobs in the rest of Los Angeles County too, from Malibu and Santa Clarita to Long Beach and the San Gabriel Valley.
The 45-minute area
Downtown, Hollywood, Koreatown, Silver Lake and Echo Park, the Westside from Santa Monica to Culver City, and the San Fernando Valley from Burbank to Woodland Hills.
Farther out, in Malibu, Santa Clarita, Long Beach, the South Bay, Pasadena or the San Gabriel Valley, allow longer. We give you a time on the call.
Call (310) 857-2520Asked on night one
Something else? Call (310) 857-2520. A person answers, day or night.
- Can we sleep at home while the fans run?
- Usually, yes. The fans are loud and run day and night, so most people close the door on those rooms and sleep in a room the water didn’t reach. If sewage was involved, we tell you which rooms to keep out of until they’re cleaned.
- When do the fans go?
- On the day the plan expects, as long as the last wet room reads dry. If it doesn’t, we tell you why and what we’re changing that day.
- Do I call my insurance first?
- No. Call us first and we’ll start. We photograph and measure everything on night one, so when you call your insurer you have what the adjuster will ask for.
- Will you cut the walls?
- Sometimes. Only where a wall can’t dry where it is, or where the water was dirty. It’s a straight cut low on the wall, and you agree to it before we cut.
- Will this turn into mold?
- Usually not, when drying starts the first night. Mold grows where material stays wet, which is why we come back every day. If we find mold that was already there, we show you before the plan changes.
- Do we have to be home for the daily visits?
- Someone needs to let us in. We agree the next visit’s time with you before we leave, and it goes on the plan. A key, a neighbor or the building manager works too.
- What happens to our things?
- You decide. Wet belongings are dried where they are, or packed and listed, then stored until the rooms are ready. Nothing is thrown away until you’ve agreed to it.
- A water main broke on our street. Can you help?
- Yes, house by house. LA’s older mains break in summer too, and one break can put water into several houses on one block at once. The utility repairs the main. We dry what it reached, and each house gets its own numbers.
Still dripping? Call now.
Already stopped? Request a free visit, with photos if you have them.